FAQ
Frequently Asked Questions
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🚚 Do you offer Cash on Delivery (COD)?**
Yes! COD is available on all orders across India. Pay when your order arrives at your door — no advance payment required.
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**📦 How long does delivery take?**
- Metro cities (Delhi, Mumbai, Bangalore, etc.): 3–5 business days
- Tier 2 & Tier 3 cities: 5–7 business days
- Remote areas: 7–10 business days
You'll receive a tracking link via SMS/WhatsApp once your order is shipped.
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**💳 What payment methods do you accept?**
We accept:
- Cash on Delivery (COD)
- UPI (GPay, PhonePe, Paytm)
- Credit & Debit Cards
- Net Banking
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**↩️ What is your return policy?**
We offer a 3-day return policy from the date of delivery. If your product arrives damaged, defective, or different from what you ordered — we'll sort it out immediately. See our full Return Policy page for details.
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**🔁 Can I exchange a product?**
Yes, exchanges are available for defective products or wrong items delivered, subject to stock availability. Contact us within 3 days of delivery.
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**📍 Do you deliver all over India?**
Yes! We deliver pan-India — including Tier 2, Tier 3 cities and most remote pincodes. Enter your pincode at checkout to confirm delivery availability.
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**🧾 Will I get an invoice with my order?**
Yes, a GST invoice is included with every order. You can also download it from your account section after placing the order.
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**🎁 Can I use a discount code with COD?**
Yes! Discount codes work with COD orders too. Enter the code at checkout before placing your order.
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**📲 How do I track my order?**
Once shipped, you'll receive a tracking link via WhatsApp and SMS. You can also track your order from the "Track Order" page on our website.
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💬 How do I contact support?
Email: vorqsm@gmail.com
Hours: Monday–Saturday, 10am–7pm
We reply within 24 hours. Always.
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**🔒 Is it safe to shop on vorq.in?**
100%. Our website uses SSL encryption (the padlock in your browser). Payments are processed through Razorpay — India's most trusted payment gateway. We never store your card details.
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Still have a question? WhatsApp us directly — we're happy to help! 😊